tag:blogger.com,1999:blog-5812673143361288350.post5732780915657589193..comments2023-09-12T08:30:06.333-07:00Comments on Air 21 Shipping Rates Guide: Very Poor Customer Service from Air21michiehttp://www.blogger.com/profile/11267732920945347230noreply@blogger.comBlogger32125tag:blogger.com,1999:blog-5812673143361288350.post-41120614714273435612021-05-08T14:57:23.888-07:002021-05-08T14:57:23.888-07:00I received text msg from CitiBank for delivery na ...I received text msg from CitiBank for delivery na ang CC ko. I got my tracking # so I checked sa Air21 website yung status ng idedeliver.<br /><br />May 6, 2021 (Thur) - as per their tracking info nakuha ko sa website. COSIGNEE NOT IN ang notes. Wala ako sa office kaya ok lang.<br />May 7, 2021 (Fri) - status notes again. COSIGNEE NOT IN. Nagiwan na ako ng authorization sa guard at coworker kon walang nagparamdam na magdedeliver. Wala man lang text o tawag just to update me kung ano nangyari pero sige baka may nangyari lang.<br />May 8 - Same notes, COSIGNEE NOT IN. Pero wala na namang call or text. AT wala namang nagdeliver. Ano ba sila ghost delivery????<br /><br />Masipag magbyahe pero di man lang magtext or call na di naman aabot ng 30 mins compared sa effort na pagbyahe.<br /><br /><br />Mag-email na ako ng twice but wala pa ding reply. Ang hirap icontact at walang matinong cx service. Pero honestly stress at naiinis na ako waiting for this CC. Instead you can use your time to think other things. Sinasayang ang lakas at oras mo ng ganitong service.<br /><br />This my worst experience ng ganitong delivery company.Ni Ceohttps://www.blogger.com/profile/02777067830069779965noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-21768739435287971832021-05-08T14:54:04.790-07:002021-05-08T14:54:04.790-07:00This comment has been removed by the author.Ni Ceohttps://www.blogger.com/profile/02777067830069779965noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-58534324392535930912021-05-08T14:51:17.893-07:002021-05-08T14:51:17.893-07:00This comment has been removed by the author.Ni Ceohttps://www.blogger.com/profile/02777067830069779965noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-27546158454360459062020-11-03T17:13:37.644-08:002020-11-03T17:13:37.644-08:00So ayun tumawag ako sa cs ng air21. Ang sabi kaya ...So ayun tumawag ako sa cs ng air21. Ang sabi kaya daw ndi nadeliver at di tumawag sjin dahil wala daw nilagay si citibank na phone number ko dun sa parcel. Ipapadeliver daw nila ngaun. Lets see if madeliver nga.Deybhttps://www.blogger.com/profile/15731931057762425783noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-90465446945758951042020-11-03T08:29:34.244-08:002020-11-03T08:29:34.244-08:00Same here. October 31 inatempt daw nila ideliver. ...Same here. October 31 inatempt daw nila ideliver. Conignee unknown on adress daw pero wala naman nagdeliver or tunawag man lang sakin. Work at gome ako and asa bahayblang the whole day since octobe 31. Gang ngayon ala pa reply sa email ko. Ill try to call bukas sa provincial hub nila kahit pickupin ko na lang if andun na yun item. Tamgina talaga air21. Napaka incompetent. Nanghuhula lang mga delivery nila. Ikaw ba nakuha mo na un card from citibank?Deybhttps://www.blogger.com/profile/15731931057762425783noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-66799351750458617592020-09-16T19:04:13.479-07:002020-09-16T19:04:13.479-07:00Hello! I have same issue regarding credit card del...Hello! I have same issue regarding credit card delivery via air21. May i know if nareceive niyo na po yung sa iniyo? I was told the same thing... it’s been almost 2months na. Havent received the card yetMrsJwlynhttps://www.blogger.com/profile/09796285244314414349noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-79415031506192804852020-07-17T07:19:41.128-07:002020-07-17T07:19:41.128-07:00NAPAKA WALANGYA NG AIR 21 CUSTOMER SERVICE DURING ...NAPAKA WALANGYA NG AIR 21 CUSTOMER SERVICE DURING THIS TRYING TIMES ITO NA LANG ANG WAY KO TO VENT OUT MY FRUSTRATION. VANESSA, ZETH AND JULIA FROM CUSTOMER SERVICE WAS A MEMBER OF EVIL FORCES. THEY DIDNT HELP ME AT ALL TO HAVE MY CREDIT CARD TO BE DELIVERED ON TIME. IN FACT ITS BEYOND THE TURN AROUND TIME. AS PER MY BANK THE TURN AROUND TIME FOR THE DELIVERY WILL TAKE 10-14 BUSINESS DAYS WHICH IS WAY DIFFERENT FROM WHATS BEEN HAPPENING AT THE MOMENT. ITS BEYOND 20 DAYS NOW. I CALLED AND EMAILED THEM NO COMPASSION TO HELP AND NO PROPER WAY OF TAKING OWNERSHIP TO RESOLVED MY SHIPPING ISSUE. AIR 21 REALLY SUCKS AND MAS MAGANDA PA MAG GRAB EXPRESS NA LANG OR J&T MABUTI PA NAKAKARATING ANG MGA DELIVERY. GRABE NANGINGINIG ANG LAMAN MO SA EXPERIENCE KO WITH AIR 21 YEARS BAGO DUMATING ANG PACKAGE.<br /><br /><br />SHAME ON YOU<br /><br />JAY JOAQUIN<br />NOT SATISFIED CLIENT HEREJAY JOAQUINhttps://www.blogger.com/profile/07369705795606696099noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-65552247826621642462019-10-12T15:35:49.352-07:002019-10-12T15:35:49.352-07:00Ganyan talaga yang mga yan. SINUNGALING! Sasabihin...Ganyan talaga yang mga yan. SINUNGALING! Sasabihin nag attempt mag deliver at wala daw tao. Eh yung bintanta ng bahay at pinto nasa tabing daan at buong araw nag hihintay yung tao tapos may cctv pa. Wala naman nag deliver. Mga gago lang diba? Randyhttps://www.blogger.com/profile/08208794246119149476noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-5614062729204748112019-04-08T04:56:38.267-07:002019-04-08T04:56:38.267-07:00Your post is providing some really good informatio...Your post is providing some really good information. I liked its essence and enjoyed reading it. Keep sharing such important posts about this blog and its much more helpful for us . <br /><a href="https://www.smeshipping.com/%E0%B8%9A%E0%B8%A3%E0%B8%B4%E0%B8%81%E0%B8%B2%E0%B8%A3%E0%B8%AA%E0%B9%88%E0%B8%87/%E0%B8%AA%E0%B9%88%E0%B8%87%E0%B8%9E%E0%B8%B1%E0%B8%AA%E0%B8%94%E0%B8%B8%E0%B8%94%E0%B9%88%E0%B8%A7%E0%B8%99%E0%B9%84%E0%B8%9B%E0%B8%95%E0%B9%88%E0%B8%B2%E0%B8%87%E0%B8%9B%E0%B8%A3%E0%B8%B0%E0%B9%80%E0%B8%97%E0%B8%A8" rel="nofollow">ส่ง ไปรษณีย์ ไป ต่าง ประเทศ ราคา</a>Helish Lawerahttps://www.blogger.com/profile/08498062210253793936noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-80473455229704655052019-04-02T21:30:23.690-07:002019-04-02T21:30:23.690-07:00I found this blog after a long time which is reall...I found this blog after a long time which is really helpful to let understand different approaches. I am going to adopt these new point to my career and thankful for this help.<br /><a href="https://www.smeshipping.com/ourservices_29_%E0%B8%97%E0%B8%B3%E0%B9%84%E0%B8%A1%E0%B8%95%E0%B9%89%E0%B8%AD%E0%B8%87_SME_20SHIPPING" rel="nofollow">ตัวแทน ส่ง ออก สินค้า ไป ต่าง ประเทศ</a>Helish Lawerahttps://www.blogger.com/profile/08498062210253793936noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-76612265133321359072019-02-22T21:09:14.614-08:002019-02-22T21:09:14.614-08:00Same! Bulok ang air21 na to. Pinaghintay ako magha...Same! Bulok ang air21 na to. Pinaghintay ako maghapon kahapon hindi naman nila hinatid yung docs ko. Pinapa expedite ko sabi ng customer service nila hidni daw nila pwede gawin yun kasi meron silang sinusunod na procedure. Nakiusap na ako kasi dadalhin ko bukas yung docs na hinihintay ko for my travel pa ibang bansa pero pinagpilitan na sa Tuesday next week na daw ipapadala. Ang hirap pakiusapan mga customer service nila. Ang babastos pa kausap at bigla kang papatayan ng phone khit kausap mo pa sila. Ganun ka walang hiya mga tao jan. Anonymoushttps://www.blogger.com/profile/10152539588171489815noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-85417491142516768362018-05-11T08:51:28.702-07:002018-05-11T08:51:28.702-07:00Hello mga sis, I think di talaga sila pumupunta .....Hello mga sis, I think di talaga sila pumupunta .. ganyan din ang experience ko.. then i called the call center nila hinanap ko ang manager or OIC.. nasa meeting raw.. ayaw ipakiusap.. pag di dumating ng tuesday til. Wednesday.. tatawag ulit ako ...Hanzhttps://www.blogger.com/profile/10870353358417021413noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-74798497319257899842018-05-03T20:20:58.635-07:002018-05-03T20:20:58.635-07:00Marami palang reklamo sa bulok na air21. hahaha I ...Marami palang reklamo sa bulok na air21. hahaha I also experienced the same thing. <br />Lagpas na ng one month at di pa rin nagdeliver yung credit card ko from citibank<br />buti nga sa inyo nagreply as email sa akin hindi<br /><br />air21 is an incompetent courier sana magsara na lang sila <br />Lone wolf Milchhttps://www.blogger.com/profile/04730243517421239858noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-14330719860976440452016-06-18T20:50:30.903-07:002016-06-18T20:50:30.903-07:00This comment has been removed by the author.Anonymoushttps://www.blogger.com/profile/02168571604506205515noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-34133967766908513932016-04-12T20:26:25.424-07:002016-04-12T20:26:25.424-07:00Worst carrier ever experience. Let me tell you the...Worst carrier ever experience. Let me tell you the story. I was expecting a shipment 04/04/2016 and your delivery guy did not wait our mail room personnel. I talk to once of the customer representative and she said " I ganun po talaga ung carrier namin hindi po talaga sila nagaantay" WTF? even your customer service admit it. Second attempt consignee is unknown and its very disappointing because 50 meters radius from my house knows me, and craziest thing is the delivery dude ask the lion store who highly recognized me. I ask for manager call on the customer service and they refused. According to the customer service "hindi po siya nakikipagusap sa customer and second reason naka break po sila. break??? whats the difference of siya and sila. This company dont have the COURAGE to deliver all they need is your money. Anonymoushttps://www.blogger.com/profile/07602044795169975461noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-76312582550816223692016-04-06T20:45:56.438-07:002016-04-06T20:45:56.438-07:00It was such an unfortunate event, things like shou...It was such an unfortunate event, things like should be avoided so people could start trusting the ones who can be trusted. This <a href="http://www.nsms.ph/" rel="nofollow">shipping company philippines</a> will assure you of the service you truly deserve. The amount of time allotted in each transaction should be equal with the efforts you put in doing so.Nancy Summer Marinehttps://www.blogger.com/profile/13621788403529578044noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-74206502501880565402016-01-20T07:41:28.182-08:002016-01-20T07:41:28.182-08:00I am having issue with AIR21, which led me to sear...I am having issue with AIR21, which led me to search about this company and led me to this thread.<br />This is my case: I requested Security Bank for card replacement for my lost mastercard CR. Security Bank then sent me an email saying that my credit card is already on its way to my residential address, via AIR21 with tracking number blah blah blah. I checked the status of my delivery thru air21 online site and found out that it was already delivered to certain name John Chris Valino and signed by him. I am surprised to found this out kasi wala naman akong in-authorize to receive the credit card on my behalf. I called the security bank immediately to hold/do not activate my credit card just in case may gumagamit na ng credit card ko, and i even scolded our condo building receptionist and guards bakit may nagreceive ng delivery ko without my knowledge. But i was told na wala naman daw dumating at wala silang tauhan sa building named John Chris Valino. So i called air21 cs, and i was told that the online status is not correct, nagkamali daw ng update. and i was told to wait that day kasi on the way na raw yung delivery ko. walang dumating na delivery that day, and upon checking the status online, eto na ang nakalagay: "Unable to deliver shipment because company is unknown at the address. Please contact our Customer Service to provide correct information." <br />di ko gets ang message dito. di nila malocate yung address ko? e based sa history ng status ng devievry ko:<br /><br />01/20/2016 08:43 QUEZON CITYShipment is on Air21 vehicle for delivery.<br />01/19/2016 15:00 ANTIPOLO/RIZALConsignee is not in. Shipment will be delivered on the next business day.<br />01/19/2016 08:14 QUEZON CITYShipment is on Air21 vehicle for delivery.<br />01/19/2016 06:02 QUEZON CITYShipment arrived at the Air21 QUEZON CITY station on 01/19/2016 06:02.<br />01/18/2016 21:52 GATEWAYShipment departed our hub.<br />01/18/2016 18:44 GATEWAYShipment has been manifested. <br /><br />on Jan 19, it was delivered but consignee is not in. Paano mangyayaring di nila malocate yung address ko e based sa history log nila, jan 19, i was not in daw. so ibig sabihin nakita nila yung address ko. and hello, ang laki ng building namin sa corner lang ng highway, and all buildings here are may kanya kanyang name. courrier service sila, di nila kayang maglocate ng address? and i was in my unit the whole day on jan 19 waiting for the delivery. paanong consignee not in?<br />kaloka itong air21. Life of Commonerhttps://www.blogger.com/profile/02777834582640168476noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-73012313311024163142014-03-26T00:13:02.029-07:002014-03-26T00:13:02.029-07:00Don't stress yourself with these Air21 custome...Don't stress yourself with these Air21 customer service incompetent fools, and for future get you a rekiable courier service. They are the ones losing valuable customers. US Embassy is one of their bigggest customers and they treat their custoners like crap.That's why I am complaining to the US Embassy about their poor customers service.Anonymoushttps://www.blogger.com/profile/10784412549242213261noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-41620582674145015132014-03-25T22:05:47.477-07:002014-03-25T22:05:47.477-07:00My experience with Air21 is they are so highly inc...My experience with Air21 is they are so highly incompetent. For all intent and purpose, they don't a customer service, since you get no info tracking your package on their online site.I entered my tracking number on my waybill, and their reply... track number unfounded. I email them to find out the delay on them delivering my package. They answered... this is air21 mailroom, we can't accept your mail because you have multiple recipients. You need to contact your post master. I sent a text message to them at 2948, and they respond.... the subscriber you have reached is not available..... daytime and night,. same response. Calll them at their hotline number+63455992801..... their answering service response, the subscriber you are trying to reach is unavailble you need to contact our hotline hahahaa. Note, I only conducted business with Air21 and I am the only recipient of this package, a CRBA for my infant child from the US Embassy, that is already2 days delayed. I come to the conclusion that you can't deal wit Air21, so I just reported my problem with them to the US Consulate.Anonymoushttps://www.blogger.com/profile/10784412549242213261noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-12030207253053731132013-08-15T01:44:47.054-07:002013-08-15T01:44:47.054-07:00i am now experiencing the same problem with ms. Id...i am now experiencing the same problem with ms. Idmilao. The service is very disappointing, what adds more to disappointment is how they answer you back. I already told them that the package was already delivered to their hub, and the customer service replied, the shipment is already in their hub. kakatawa lang.. inulit lang ang sinabi ko.. brettannahttps://www.blogger.com/profile/11469944288835266348noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-1942007672540625392013-06-10T01:29:26.246-07:002013-06-10T01:29:26.246-07:00Very poor customer service!
Unprofessional, parang...Very poor customer service!<br />Unprofessional, parang nasa palengke kung makipagusap sa mga customer. They need trainings on customer service 101.Glyzehttps://www.blogger.com/profile/04046822591948898865noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-74719750201462430942013-02-25T22:41:49.437-08:002013-02-25T22:41:49.437-08:00Poor Service tlga Air21 ,
I bought 2 Dress Online...Poor Service tlga Air21 , <br />I bought 2 Dress Online, ung Sender is from Gatbuca Calumpit Bulacan<br />since wala syang meet up & Trusted Online Store kuna din sya, <br />no choice ako kunde pa Deliver , Saturday sinend nya saken yung <br />Tracking Number , I check the status of my Package via online , <br />On delivery Chuchu na daw .. pero kahit anong isipin ko<br />Saturday, sabihin ng Off ng Sunday ang Store nila, Monday, Tuesday<br />waLa paren .. The fact na ang Location ko is from <br />Pampanga lang .. OMG ! nkakaka Stress !<br />bakit di nalang sila magsara ! Ughh !<br />heart.chyxhttps://www.blogger.com/profile/05183099075873051397noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-73621335394398598402011-10-28T01:07:57.364-07:002011-10-28T01:07:57.364-07:00Subject: Complaints
Date: Fri, 28 Oct 2011 07:2...Subject: Complaints <br />Date: Fri, 28 Oct 2011 07:25:07 +0300 <br />From: Tome, Renato <br />To: <br /><br /><br /><br />to all concerned:<br /> <br />i avail your service second time now, but this time im too much dissappointed to think its very delayed to deliver the item. <br />I sent the package monday night Oct.24 but the receipt is dated on Oct.25 due to missed the cut-off time and it is acceptable. <br />I received the SMS advising the package will be delivered on Oct.27 which is in the tracking has arrived on Oct.26 Cebu. <br />Now my wife is waiting since yesterday Oct.27 until NOW !<br />I was surprised about the tracking information stated "Incomplete address". !!! how come it is incomplete address? it is a school address and it is the same address<br />when i first time avail of your service (double check that in your database).<br />So where's your initiative contacting the consignee's mobile number asking for help? !!! <br /><br />Tracking number: 301003000682<br />the item is only a gift, but it not special anymore if it arrives late.renatohttps://www.blogger.com/profile/15082815409426075248noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-57864024569031450942011-10-28T01:05:42.676-07:002011-10-28T01:05:42.676-07:00same thing happened to me, send the package on mo...same thing happened to me, send the package on monday night but its already friday and still no package arrived.<br /><br />********* see the template below: *************<br /><br />From: ext Rischelle Wendy Cruz-Capiendo [mailto:rwlcruz@dos1.com.ph]<br />Sent: Sat 10/29/2011 12:38 AM<br />To: Tome, Renato (EXT-Other - PH)<br />Subject: Re: Complaints<br /><br /><br />Dear Renato,<br /><br />This is in response to your inquiry regarding the status of your shipment under tracking number 301003000682.<br /><br />Please be advised that we already ask the assistance of our Trace Department to further check the status of your shipment and assist you. Rest assured that one of our Trace Representative will get in touch with you for the feedback.<br /><br />For further inquiries, please call Air21 hotline at (02) 854 2100.<br /><br /> Thank you for writing to Air21.<br /><br /><br /><br />Sincerely,<br /> <br />Rischelle Wendy Cruz - Capiendo<br />Airfreight2100 Inc.<br />DP-Trace Representative<br /> <br />4F Contact Services<br />CARGOHAUS Bldg.<br />Brgy. Vitalez, NAIA Complex<br />Parañaque City<br />Philippines 1700renatohttps://www.blogger.com/profile/15082815409426075248noreply@blogger.comtag:blogger.com,1999:blog-5812673143361288350.post-9212002364297402152010-11-16T18:04:54.141-08:002010-11-16T18:04:54.141-08:00I also heard the same experience as you had.. That...I also heard the same experience as you had.. That is really disappointing.. and as a result, they've lost a customer and generated bad word of mouth. Good customer service is really very important.. <br /><a href="http://www.magellancallcenter.com/live-business-answering-services.htm" rel="nofollow">Small Business Answering service</a>kattyhttps://www.blogger.com/profile/10499121007862160702noreply@blogger.com