Wednesday, July 28, 2010

Very Poor Customer Service from Air21

I sent this email to Air21 following the 3-day delay of the document I shipped to my mother. I am based in Laguna and the document was shipped to Tarlac. Laguna to Tarlac delivery took 6 days - about the same transfer time from Bangkok to Manila!

CONTACT FORM>
Name : Michelle Idmilao
Company Name :
Address :
City : Binan
State/Province : Laguna
Country :
Zip : 4024
Phone Number : 0915-8462533
Fax Number :
Comment : Re: 301002577389

Can you please explain why the document I sent via Air21 from Laguna to Tarlac has not been delivered? Your branch advised of 1-2 days delivery but it has been 5 days (6th day tomorrow! I sent the document via air21, and not via Philpost, knowing that it will arrive earlier, despite the higher rate. So how does your service differ with Philpost when it's been taking the same time to deliver? The document is important and I expected Air21 to deliver it no later than Apr 24.

Secondly, your online tracking says "delivery attempted". Do not tell me that there was nobody to accept the document. The address is residential and commercial at the same time. Operation hours is 6 am- 9 pm. How can that be possible???

I have experienced this same problem with your company several times. Delivery attempted and failed when in fact receivers were at the address waiting for the packages. It seems that your personnel are so fond of "delivery attempted" status. How can your management be so sure that delivery was indeed attempted??

To the manager, please give attention to this concern ASAP. Air21 has been the better courier and it seems that this is becoming less and less true. Thanks.

Michelle Idmilao


So how did Air21 Customer Service, Ms. Cruz replied to my complaint?? Here is her INEFFICIENT, TEMPLATE-BASED, IMPERSONAL, and IMPROPER RESPONSE:


Dear Ms. Idmilao,

This is in response to your inquiry regarding the status of your shipment under tracking number 301002577389.

Please be advised that based on our tracking system, your shipment was already delivered yesterday July 27, 2010 at 12:20 pm and it was received by Micael Idmilao.

For further inquiries, please call Air21 hotline at (02) 854 2100.

Thank you for writing to Air21

Sincerely,

Rischelle Wendy L. Cruz
Airfreight2100 Inc.
DP-Trace Representative

9F Marvin Plaza Bldg., 2153 Chino Roces Ave. cor.
9A Rufino St., Makati City
Philippines 1200

Visit:
www.dos1.com.ph


Of course, this was not the response I expected!! It was obviously a template used to respond to me. Is this how Air 21 responds to customer complaints?? Needless to say, their employees must be retrained (CS who responds to email and include the ones who deliver the documents/packages themselves!!)

So I emailed back saying...


Ms. Cruz,

Does your tracking system also tell you when the document was received by your branch from the shipper? And is this all you can tell me in response to my complaint email?

Yes I am aware that it has ONLY been delivered yesterday, Jul 27 when it should have been delivered NO LATER THAN JUL 24. The document was needed on July 25. It is now deemed USELESS as the document has a deadline for submission.

I did not ask for an update on when the delivery was successfully done. As you can see in my email, I asked for an explanation from your HIGHER MANAGEMENT why the document took 6 LONG DAYS to be delivered from Laguna to Tarlac - ONLY LAGUNA TO TARLAC.

Please have your manager call me at my number below if you cannot handle my concern.

Regards,
Michelle

EStore Unlimited
http://mich0113.multiply.com

0915-8462533
0923-2806675

At the time of writing this blog, I have yet to receive a response to my 2nd email.

I have been using Air21 since I put up an online shop in 2003 (to send and receive products and documents). I have had this same problem of delivery delays a number of times and I just didn't dwell on it. It's very disappointing having to experience this same problem AGAIN!!

32 comments:

  1. naku, ano ba yan sis.. oo nga naman ang tanga talaga ng reply nya!

    anyway, i was at Air21 MOA yesterday and the guy there was just impossible. he told me to get in line, all i wanted was to have a waybill so i could have it filled out already by the time he attends to me. i know how to respect lines naman. but yung turing nya saken as if sisingit ako. Gusto ko lang ng waybill para may ginagawa ako habang nag-aantay. ayaw nya talaga akong bigyan kasi di raw ganun, maliit din raw yung counter, di raw kme magkasha lahat. eh tanga pala sha eh, as if naman ipagsiksikan ko yung sarili ko sa harap nya, andami space para magsulat sa likod. i pointed it out to him, that it would be more efficient if he'd give us our waybill already para mas mabilis kasi malapit narin cut-off. but still ayaw nya mamigay ng waybill, as if GOLD yun at nakawin ko pa noh!

    ReplyDelete
  2. Hay naku Sis, I am still pissed about what happened. This made me google Air21 and look how much negative blogs I found about their service!

    I am now looking into transferring my business to another courier....

    http://fabfinds.multiply.com/journal/item/14/FABFINDS_SWITCH_TO_XEND_EXPRESS

    http://pattybee.multiply.com/journal/item/147

    http://getitonline.multiply.com/journal/item/3258/For_Provincial_Shipments_via_Air21.

    http://ward88.multiply.com/journal/item/55/POOR_SERVICE_ANG_AIR_21_SA_CAVITE

    http://parconline.multiply.com/journal/item/126/Air21s_incompetence_strikes_yet_again.

    http://pattybee.multiply.com/journal/item/147

    http://neszreyes.multiply.com/journal/item/147/DAMN_AIR_21

    I bet there are more Air21 Horror Stories out there! Let's spread this blog.

    ReplyDelete
  3. Air21 sent another email today...

    Dear Ms. Idmilao,

    This is in response to your inquiry regarding the status of your shipment under tracking number 301002577389.

    Please be advised that we already ask the assistance of our Trace Department to further check the status of your shipment and assist you. Rest assured that one of our Trace Representative will get in touch with you for the
    feedback.

    For further inquiries, please call Air21 hotline at (02) 854 2100.

    Thank you for writing to Air21.




    Sincerely,

    Rischelle Wendy L. Cruz
    Airfreight2100 Inc.
    DP-Trace Representative

    9F Marvin Plaza Bldg., 2153 Chino Roces Ave. cor.
    VA Rufino St., Makati City
    Philippines 1200

    Another template-based response?? No apologies whatsoever.

    ReplyDelete
  4. Air21 Trace Rep Ryan Calicatan called me today. He mentioned that delivery from Laguna to Paranaque takes 1-2 days, Paranaque to Tarlac takes another 2 days so it roughly takes 4 days to deliver a single package from Laguna to Pura, Tarlac. So if delivered earlier, that's just a strike of luck, i suppose.

    I stressed out some points:

    1. I was specifically informed by Mail & More SM City Sta. Rosa that delivery will take 1-2 days. I specifically asked for the transit period because I wanted to make sure that the document arrives by Jul 24. Misinformation and obvious incompetence in the part of that branch.

    2. The tracking system indicates "delivery attempted" on 07/26/2010 at 9:35 AM. I do not believe that delivery was indeed attempted. If it was, it must have been at a wrong address. Why did I say this? It is because the right address has a retail store that operates from 6am-9pm (sometimes even later until 10 pm) where 3 people man the store. The store is never left unattended. If Air21 indeed attempted delivery, it should have already been received and signed for. But again, received only on Jul 26 - still LATE.

    3. Can't Air21 delivery personnel call or text the receiver when they face problems with delivery - problems such as no one to receive, closed establishment, wrong address, whatsoever? So that they would not have to schedule another attempt?

    4. How can management be so sure that delivery personnel indeed attempt delivery as indicated in the tracking system? I had this package delivered to me (although in the name of my partner) from Manila with airway bill# 301002522626. The 1st & 2nd attempt (both done on the same day) was unsuccessful because no one was home. So I chat with Mail and More CS rep on Yahoo Messenger as when the next attempt could be. It was informed it could be the next day. So I made sure I was home all day the next day. No one arrived but the tracking system indicated "delivery attempted"!

    So I waited the following day, making sure AGAIN to stay home the whole day and listening to a vehicle stop by the gate. AGAIN, no one came but Air21's tracking system showed "delivery attempted"!
    I just couldn't believe it! How can they possibly attempt delivery without me knowing?!

    5. Customer service via email is poor. My email was regarding a complaint and somebody responds to me thanking me for my inquiry! Not to mention, gives me information that I did not ask and do not need! Response was impersonal (template-based), inappropriate (wrong answer), and incomplete (so as a CS rep, what can you do for an unsatisfied customer?. It only left me wondering "did she even understand what I wrote?" "so what is she gonna do with the issue?"

    6. I have been using Air21 for 7 years. Is this the way Air21 reward loyal customers?

    7. What can Air21 do now? The document is useless. The service is downgrading while the rates just recently increased!

    ReplyDelete
  5. Air21 Trace Rep Ryan Calicatan called me today. He mentioned that delivery from Laguna to Paranaque takes 1-2 days, Paranaque to Tarlac takes another 2 days so it roughly takes 4 days to deliver a single package from Laguna to Pura, Tarlac. So if delivered earlier, that's just a strike of luck, i suppose.

    I stressed out some points:

    1. I was specifically informed by Mail & More SM City Sta. Rosa that delivery will take 1-2 days. I specifically asked for the transit period because I wanted to make sure that the document arrives by Jul 24. Misinformation and obvious incompetence in the part of that branch.

    2. The tracking system indicates "delivery attempted" on 07/26/2010 at 9:35 AM. I do not believe that delivery was indeed attempted. If it was, it must have been at a wrong address. Why did I say this? It is because the right address has a retail store that operates from 6am-9pm (sometimes even later until 10 pm) where 3 people man the store. The store is never left unattended. If Air21 indeed attempted delivery, it should have already been received and signed for. But again, received only on Jul 26 - still LATE.

    3. Can't Air21 delivery personnel call or text the receiver when they face problems with delivery - problems such as no one to receive, closed establishment, wrong address, whatsoever? So that they would not have to schedule another attempt?

    4. How can management be so sure that delivery personnel indeed attempt delivery as indicated in the tracking system? I had this package delivered to me (although in the name of my partner) from Manila with airway bill# 301002522626. The 1st & 2nd attempt (both done on the same day) was unsuccessful because no one was home. So I chat with Mail and More CS rep on Yahoo Messenger as when the next attempt could be. It was informed it could be the next day. So I made sure I was home all day the next day. No one arrived but the tracking system indicated "delivery attempted"!

    So I waited the following day, making sure AGAIN to stay home the whole day and listening to a vehicle stop by the gate. AGAIN, no one came but Air21's tracking system showed "delivery attempted"!
    I just couldn't believe it! How can they possibly attempt delivery without me knowing?!

    ReplyDelete
  6. 5. Customer service via email is poor. My email was regarding a complaint and somebody responds to me thanking me for my inquiry! Not to mention, gives me information that I did not ask and do not need! Response was impersonal (template-based), inappropriate (wrong answer), and incomplete (so as a CS rep, what can you do for an unsatisfied customer?. It only left me wondering "did she even understand what I wrote?" "so what is she gonna do with the issue?"
    6. I have been using Air21 for 7 years. Is this the way Air21 reward loyal customers?
    7. What can Air21 do now? The document is useless. The service is downgrading while the rates just recently increased!
    The Trace Rep cordially told me they will have the SM Sta Rosa branch looked into. He said they should have referred to the Service Reference Guide which should have showed them the correct delivery period. Well - the staff who attended to me did not check a guide or a book whatsoever when I asked her.

    I suggested that Air21 check that branch (and hopefully all other branches) by "mystery shopping". They should not call and ask the staff if they remember me and if they remember telling me such, instead, have someone pretend to ship a package and ask for delivery period/s. The rep advised that they do follow a procedure but did not go into details how that procedure goes. I just hope that the procedure is something smart and effective.

    Well, not all my points were addressed well during the call but I hope he noted my concerns. He advised that I will receive a letter as to how the concern has been handled by Air21.

    Let's wait and see, then. My document is now useless but this blog will never be. I will keep on writing about this until it is resolved.

    From now on, I will blog about the service from the companies I choose to bring my business to whether poor or commendable. But I do hope that I would not have to write another "horror story"!

    You sure are all invited to post your comments, thoughts, personal experiences, reactions, etc. The companies I write about are of course also welcome to post comments! As customers, we would like our concerns noticed.

    ReplyDelete
  7. If I may add fuel to the fire.

    My shipment of a figurine packed with packing peanuts filled to the brim in a corrugated cardboard box, which in turn was packed in bubble wrap, then wrapped in plastic arrived to my buyer in pieces. I'm just wondering, what to they do with the shipment? I can't believe an ordinary accidental drop would cause this extent of damage to an extensively packed item. I've shipped a bottle of perfume thru MC Express with less "shockproofing" than this and it arrived in the same shape.

    ReplyDelete
  8. I also heard the same experience as you had.. That is really disappointing.. and as a result, they've lost a customer and generated bad word of mouth. Good customer service is really very important..
    Small Business Answering service

    ReplyDelete
  9. same thing happened to me, send the package on monday night but its already friday and still no package arrived.

    ********* see the template below: *************

    From: ext Rischelle Wendy Cruz-Capiendo [mailto:rwlcruz@dos1.com.ph]
    Sent: Sat 10/29/2011 12:38 AM
    To: Tome, Renato (EXT-Other - PH)
    Subject: Re: Complaints


    Dear Renato,

    This is in response to your inquiry regarding the status of your shipment under tracking number 301003000682.

    Please be advised that we already ask the assistance of our Trace Department to further check the status of your shipment and assist you. Rest assured that one of our Trace Representative will get in touch with you for the feedback.

    For further inquiries, please call Air21 hotline at (02) 854 2100.

    Thank you for writing to Air21.



    Sincerely,

    Rischelle Wendy Cruz - Capiendo
    Airfreight2100 Inc.
    DP-Trace Representative

    4F Contact Services
    CARGOHAUS Bldg.
    Brgy. Vitalez, NAIA Complex
    Parañaque City
    Philippines 1700

    ReplyDelete
  10. Subject: Complaints
    Date: Fri, 28 Oct 2011 07:25:07 +0300
    From: Tome, Renato
    To:



    to all concerned:

    i avail your service second time now, but this time im too much dissappointed to think its very delayed to deliver the item.
    I sent the package monday night Oct.24 but the receipt is dated on Oct.25 due to missed the cut-off time and it is acceptable.
    I received the SMS advising the package will be delivered on Oct.27 which is in the tracking has arrived on Oct.26 Cebu.
    Now my wife is waiting since yesterday Oct.27 until NOW !
    I was surprised about the tracking information stated "Incomplete address". !!! how come it is incomplete address? it is a school address and it is the same address
    when i first time avail of your service (double check that in your database).
    So where's your initiative contacting the consignee's mobile number asking for help? !!!

    Tracking number: 301003000682
    the item is only a gift, but it not special anymore if it arrives late.

    ReplyDelete
  11. Poor Service tlga Air21 ,
    I bought 2 Dress Online, ung Sender is from Gatbuca Calumpit Bulacan
    since wala syang meet up & Trusted Online Store kuna din sya,
    no choice ako kunde pa Deliver , Saturday sinend nya saken yung
    Tracking Number , I check the status of my Package via online ,
    On delivery Chuchu na daw .. pero kahit anong isipin ko
    Saturday, sabihin ng Off ng Sunday ang Store nila, Monday, Tuesday
    waLa paren .. The fact na ang Location ko is from
    Pampanga lang .. OMG ! nkakaka Stress !
    bakit di nalang sila magsara ! Ughh !

    ReplyDelete
  12. Very poor customer service!
    Unprofessional, parang nasa palengke kung makipagusap sa mga customer. They need trainings on customer service 101.

    ReplyDelete
  13. i am now experiencing the same problem with ms. Idmilao. The service is very disappointing, what adds more to disappointment is how they answer you back. I already told them that the package was already delivered to their hub, and the customer service replied, the shipment is already in their hub. kakatawa lang.. inulit lang ang sinabi ko..

    ReplyDelete
  14. My experience with Air21 is they are so highly incompetent. For all intent and purpose, they don't a customer service, since you get no info tracking your package on their online site.I entered my tracking number on my waybill, and their reply... track number unfounded. I email them to find out the delay on them delivering my package. They answered... this is air21 mailroom, we can't accept your mail because you have multiple recipients. You need to contact your post master. I sent a text message to them at 2948, and they respond.... the subscriber you have reached is not available..... daytime and night,. same response. Calll them at their hotline number+63455992801..... their answering service response, the subscriber you are trying to reach is unavailble you need to contact our hotline hahahaa. Note, I only conducted business with Air21 and I am the only recipient of this package, a CRBA for my infant child from the US Embassy, that is already2 days delayed. I come to the conclusion that you can't deal wit Air21, so I just reported my problem with them to the US Consulate.

    ReplyDelete
  15. Don't stress yourself with these Air21 customer service incompetent fools, and for future get you a rekiable courier service. They are the ones losing valuable customers. US Embassy is one of their bigggest customers and they treat their custoners like crap.That's why I am complaining to the US Embassy about their poor customers service.

    ReplyDelete
  16. I am having issue with AIR21, which led me to search about this company and led me to this thread.
    This is my case: I requested Security Bank for card replacement for my lost mastercard CR. Security Bank then sent me an email saying that my credit card is already on its way to my residential address, via AIR21 with tracking number blah blah blah. I checked the status of my delivery thru air21 online site and found out that it was already delivered to certain name John Chris Valino and signed by him. I am surprised to found this out kasi wala naman akong in-authorize to receive the credit card on my behalf. I called the security bank immediately to hold/do not activate my credit card just in case may gumagamit na ng credit card ko, and i even scolded our condo building receptionist and guards bakit may nagreceive ng delivery ko without my knowledge. But i was told na wala naman daw dumating at wala silang tauhan sa building named John Chris Valino. So i called air21 cs, and i was told that the online status is not correct, nagkamali daw ng update. and i was told to wait that day kasi on the way na raw yung delivery ko. walang dumating na delivery that day, and upon checking the status online, eto na ang nakalagay: "Unable to deliver shipment because company is unknown at the address. Please contact our Customer Service to provide correct information."
    di ko gets ang message dito. di nila malocate yung address ko? e based sa history ng status ng devievry ko:

    01/20/2016 08:43 QUEZON CITYShipment is on Air21 vehicle for delivery.
    01/19/2016 15:00 ANTIPOLO/RIZALConsignee is not in. Shipment will be delivered on the next business day.
    01/19/2016 08:14 QUEZON CITYShipment is on Air21 vehicle for delivery.
    01/19/2016 06:02 QUEZON CITYShipment arrived at the Air21 QUEZON CITY station on 01/19/2016 06:02.
    01/18/2016 21:52 GATEWAYShipment departed our hub.
    01/18/2016 18:44 GATEWAYShipment has been manifested.

    on Jan 19, it was delivered but consignee is not in. Paano mangyayaring di nila malocate yung address ko e based sa history log nila, jan 19, i was not in daw. so ibig sabihin nakita nila yung address ko. and hello, ang laki ng building namin sa corner lang ng highway, and all buildings here are may kanya kanyang name. courrier service sila, di nila kayang maglocate ng address? and i was in my unit the whole day on jan 19 waiting for the delivery. paanong consignee not in?
    kaloka itong air21.

    ReplyDelete
  17. It was such an unfortunate event, things like should be avoided so people could start trusting the ones who can be trusted. This shipping company philippines will assure you of the service you truly deserve. The amount of time allotted in each transaction should be equal with the efforts you put in doing so.

    ReplyDelete
  18. Worst carrier ever experience. Let me tell you the story. I was expecting a shipment 04/04/2016 and your delivery guy did not wait our mail room personnel. I talk to once of the customer representative and she said " I ganun po talaga ung carrier namin hindi po talaga sila nagaantay" WTF? even your customer service admit it. Second attempt consignee is unknown and its very disappointing because 50 meters radius from my house knows me, and craziest thing is the delivery dude ask the lion store who highly recognized me. I ask for manager call on the customer service and they refused. According to the customer service "hindi po siya nakikipagusap sa customer and second reason naka break po sila. break??? whats the difference of siya and sila. This company dont have the COURAGE to deliver all they need is your money.

    ReplyDelete
  19. This comment has been removed by the author.

    ReplyDelete
  20. Marami palang reklamo sa bulok na air21. hahaha I also experienced the same thing.
    Lagpas na ng one month at di pa rin nagdeliver yung credit card ko from citibank
    buti nga sa inyo nagreply as email sa akin hindi

    air21 is an incompetent courier sana magsara na lang sila

    ReplyDelete
  21. Hello mga sis, I think di talaga sila pumupunta .. ganyan din ang experience ko.. then i called the call center nila hinanap ko ang manager or OIC.. nasa meeting raw.. ayaw ipakiusap.. pag di dumating ng tuesday til. Wednesday.. tatawag ulit ako ...

    ReplyDelete
  22. Same! Bulok ang air21 na to. Pinaghintay ako maghapon kahapon hindi naman nila hinatid yung docs ko. Pinapa expedite ko sabi ng customer service nila hidni daw nila pwede gawin yun kasi meron silang sinusunod na procedure. Nakiusap na ako kasi dadalhin ko bukas yung docs na hinihintay ko for my travel pa ibang bansa pero pinagpilitan na sa Tuesday next week na daw ipapadala. Ang hirap pakiusapan mga customer service nila. Ang babastos pa kausap at bigla kang papatayan ng phone khit kausap mo pa sila. Ganun ka walang hiya mga tao jan.

    ReplyDelete
  23. I found this blog after a long time which is really helpful to let understand different approaches. I am going to adopt these new point to my career and thankful for this help.
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    ReplyDelete
  24. Your post is providing some really good information. I liked its essence and enjoyed reading it. Keep sharing such important posts about this blog and its much more helpful for us .
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    ReplyDelete
  25. Ganyan talaga yang mga yan. SINUNGALING! Sasabihin nag attempt mag deliver at wala daw tao. Eh yung bintanta ng bahay at pinto nasa tabing daan at buong araw nag hihintay yung tao tapos may cctv pa. Wala naman nag deliver. Mga gago lang diba?

    ReplyDelete
  26. NAPAKA WALANGYA NG AIR 21 CUSTOMER SERVICE DURING THIS TRYING TIMES ITO NA LANG ANG WAY KO TO VENT OUT MY FRUSTRATION. VANESSA, ZETH AND JULIA FROM CUSTOMER SERVICE WAS A MEMBER OF EVIL FORCES. THEY DIDNT HELP ME AT ALL TO HAVE MY CREDIT CARD TO BE DELIVERED ON TIME. IN FACT ITS BEYOND THE TURN AROUND TIME. AS PER MY BANK THE TURN AROUND TIME FOR THE DELIVERY WILL TAKE 10-14 BUSINESS DAYS WHICH IS WAY DIFFERENT FROM WHATS BEEN HAPPENING AT THE MOMENT. ITS BEYOND 20 DAYS NOW. I CALLED AND EMAILED THEM NO COMPASSION TO HELP AND NO PROPER WAY OF TAKING OWNERSHIP TO RESOLVED MY SHIPPING ISSUE. AIR 21 REALLY SUCKS AND MAS MAGANDA PA MAG GRAB EXPRESS NA LANG OR J&T MABUTI PA NAKAKARATING ANG MGA DELIVERY. GRABE NANGINGINIG ANG LAMAN MO SA EXPERIENCE KO WITH AIR 21 YEARS BAGO DUMATING ANG PACKAGE.


    SHAME ON YOU

    JAY JOAQUIN
    NOT SATISFIED CLIENT HERE

    ReplyDelete
    Replies
    1. Hello! I have same issue regarding credit card delivery via air21. May i know if nareceive niyo na po yung sa iniyo? I was told the same thing... it’s been almost 2months na. Havent received the card yet

      Delete
    2. Same here. October 31 inatempt daw nila ideliver. Conignee unknown on adress daw pero wala naman nagdeliver or tunawag man lang sakin. Work at gome ako and asa bahayblang the whole day since octobe 31. Gang ngayon ala pa reply sa email ko. Ill try to call bukas sa provincial hub nila kahit pickupin ko na lang if andun na yun item. Tamgina talaga air21. Napaka incompetent. Nanghuhula lang mga delivery nila. Ikaw ba nakuha mo na un card from citibank?

      Delete
    3. So ayun tumawag ako sa cs ng air21. Ang sabi kaya daw ndi nadeliver at di tumawag sjin dahil wala daw nilagay si citibank na phone number ko dun sa parcel. Ipapadeliver daw nila ngaun. Lets see if madeliver nga.

      Delete
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  29. I received text msg from CitiBank for delivery na ang CC ko. I got my tracking # so I checked sa Air21 website yung status ng idedeliver.

    May 6, 2021 (Thur) - as per their tracking info nakuha ko sa website. COSIGNEE NOT IN ang notes. Wala ako sa office kaya ok lang.
    May 7, 2021 (Fri) - status notes again. COSIGNEE NOT IN. Nagiwan na ako ng authorization sa guard at coworker kon walang nagparamdam na magdedeliver. Wala man lang text o tawag just to update me kung ano nangyari pero sige baka may nangyari lang.
    May 8 - Same notes, COSIGNEE NOT IN. Pero wala na namang call or text. AT wala namang nagdeliver. Ano ba sila ghost delivery????

    Masipag magbyahe pero di man lang magtext or call na di naman aabot ng 30 mins compared sa effort na pagbyahe.


    Mag-email na ako ng twice but wala pa ding reply. Ang hirap icontact at walang matinong cx service. Pero honestly stress at naiinis na ako waiting for this CC. Instead you can use your time to think other things. Sinasayang ang lakas at oras mo ng ganitong service.

    This my worst experience ng ganitong delivery company.

    ReplyDelete